Ensure Cloud MFT Performance & SLA Compliance

Problem

The customer, an e-commerce enterprise, relies on a cloud MFT provider for its daily exchange of order confirmations, inventory updates, and payment processing files. They started experiencing frequent delays and sporadic downtimes, impacting business operations and customer satisfaction. Cloud MFT providers promised 99.9% uptime but offered no transparent mechanism to verify service availability and performance.

Solution

Using Threpoly, the customer gained unparalleled visibility into the performance, availability, and compliance of their cloud MFT instance, enabling them to hold their provider accountable to SLA terms and ensure seamless operations.

Key product capabilities

• Uptime & SLA Compliance Verification

  Real-time monitoring and historical reporting.

• Transfer Speed & Latency Tracking

  Pinpoint performance issues.

• Auditable Reports

  For service credits and vendor accountability.

Business benefits

• SLA Verification

  Check whether cloud MFT providers meet their SLA with indisputable performance data and auditable evidence of compliance or breach.

• Guarantee Validation

  Be certain that the SLAs offered to your trading partners are achievable.

• Service Provider Improvement

  Use data-driven evidence to improve your provider's offering.

• Negotiation Leverage

  Negotiate refunds or service credits for unmet SLAs with transparent reporting.